Cancellations

If you need to cancel your camper’s registration or waitlist spot, for any reason, send an email to MacGyver or written notification to: Camp Butano Creek, c/o MacGyver, 1771 Dawn Street, Livermore, CA  94550.  

Camp Butano Creek reserves the right to modify or cancel sessions/programs resulting from uncontrollable acts of nature or large-scale events outside of our control, including but not limited to: weather conditions, fire and/or air quality, earthquake, contagion/outbreak (including but not limited to COVID-19), utility failures, inaccessibility, civil unrest, or governmental order.

Wait List Policy

Once an opening is available in the requested unit, we will contact families by phone along with a follow-up email, in the order that we received the wait list registration.  Once placement is confirmed, we will transfer the camper / staff into the requested unit.  If before May 18th, a $200 deposit (in the form of a check) is due to our off-season office within 7-days.  If after May 18th, the entire camp fee is due to our off-season office within 7-days.  Address for off-season mailings will be in the confirmation email (near the top in green font).  

NOTE: Health form and other permission forms are due May 18th.

Refund Policy

Before and including May 18th:

• Full Refund:  The balance of the camp fee, including deposit, will be refunded only if:
  • The financial aid amount requested from GSNorCal is not fully granted; the total amount paid will be refunded.
    
  • If we (Camp Butano Creek) need to cancel our in-person camp, your camper’s registration will be transferred to our Friendly Faces of Butano Creek virtual camp session (during the same week, M-F). You will be refunded your camp fee less $35.
    
• Partial Refund: The balance of the camp fee, less deposit, will be refunded only if:
  • Written notification stating that family plans have changed and the camper can no longer attend. 
  • The camper cannot attend due to illness or injury. In this case: 
    • Phone call to notify Camp Director, MacGyver @ 925-337-0443
    • A written request, accompanied by a letter from their physician, is received by the Camp Director 4 weeks prior to the first day of the start of the camp session for which the camper is enrolled.

After May 18th:

• Camp fees/deposits are non-refundable, unless:
  • The Camper has developed a health condition that prevents them from attending camp.  In this case, a refund of camp fees minus $200 will be made after the following conditions are completed:
    • A phone call is made to the Camp Director, MacGyver @ 925-337-0443, as soon as this fact is known.
    • A written request, accompanied by a letter from their physician, is received by the Camp Director PRIOR to the start of the camp session for which the camper is enrolled.

Once the Camper’s Session Starts:

• No refunds will be made if the camper does not attend their camp session or leaves early for any reason. 
  

PLEASE NOTE: 

• To receive a refund of the registration fees paid less the deposit, a notice of cancellation must be received four weeks prior to the first day of the camp session for which the cancellation is being made.
• Make refund requests in writing no later than August 1, 2023 to Camp Butano Creek.
• Refund payments will be issued in the same form of payment originally used (Checks, Credit Card, Cookie Dough, etc.).